Terms and Conditions

At Catalyst Auto Detailing, we are committed to delivering a refined, high-caliber detailing experience. The following Terms & Conditions ensure clarity, consistency, and the highest level of service for every client.

1. Booking & Reservation

All services are scheduled by appointment to ensure dedicated time and attention to your vehicle.

A 10% non-refundable reservation deposit is required to secure all bookings. Appointments are confirmed only once this deposit has been received.

2. Reservation Deposit

Our deposit structure $25 for rapid services, $50 for premium and $100 for paint correction is required to reserve your service time. This deposit is non-refundable and serves to protect scheduled time and prevent missed appointments.

Failure to arrive or provide access to the vehicle at the scheduled time will result in forfeiture of the deposit.

3. Vehicle Condition & Service Adjustments

Each vehicle is unique. Final pricing is based on vehicle size, condition, and the level of service required.

Our Rapid packages are designed for vehicles in average condition that can be cleaned using standard detailing methods. Customers often underestimate the condition of their vehicle. If, upon inspection, the vehicle contains excessive buildup, embedded dirt, heavy staining, excessive pet hair, ground-in debris, or contamination that requires specialized methods such as steam towel cleaning, drill brushing, carpet or upholstery extraction, the vehicle will be considered a Premium-level service.

In these situations, the customer must choose one of the following options before service continues:

• Upgrade to the applicable Premium Package.
• Authorize additional labor charges of $50 per hour beyond the scope of the selected package.
• Proceed with the originally selected package while acknowledging that the service may not achieve the desired or expected results due to the limitations of the package purchased.

Biohazard conditions, excessive pet hair, severe staining, spills, mold, bodily fluids, or other unusually contaminated vehicles may require additional charges and specialized treatment. Any pricing adjustments will be discussed and approved prior to proceeding and starting any services.

4. Cancellations & Rescheduling

Each vehicle is unique. Final pricing is based on size, condition, and level of service required.

Vehicles with excessive buildup, such as hard to clean grime that may require a steam towel, drill brush and extraction are a premium service that cannot thoroughly be cleaned with our rapid service. Also heavy staining, pet hair, or biohazard conditions may require additional time, specialized treatment, and adjusted pricing. Any changes will be communicated prior to proceeding whenever possible.

We understand that schedules may change.

Requests to reschedule must be made at least 24 hours in advance.
With proper notice, your deposit will be transferred to your new appointment.
Changes made within 24 hours of your appointment may result in forfeiture of the deposit.

5. Client Responsibilities

To ensure a seamless experience:

The vehicle must be accessible at the scheduled appointment time
For mobile services, a safe and suitable working environment is required

Inaccessibility or delays may be treated as a missed appointment.

6. Service Expectations

Our detailing process is designed to significantly enhance and restore your vehicle’s appearance.

However, due to the nature of automotive surfaces and materials, certain imperfections—such as deep stains, scratches, or permanent wear—may not be fully correctable.

7. Personal Belongings & Pre-Existing Conditions

Clients are kindly asked to remove all personal belongings prior to service.

Catalyst Auto Detailing is not responsible for:

Personal items left inside the vehicle
Pre-existing damage, including but not limited to scratches, stains, or mechanical issues

8. Payment Terms

The remaining balance is due upon completion of service.

We accept credit card, cash and most current payment apps, Failure to complete payment may result in refusal of future services.

9. Environmental & Weather Conditions

For mobile services, appointments may be rescheduled in the event of unfavorable or unsafe weather conditions. We will communicate promptly to ensure minimal disruption.

10. Satisfaction Commitment

Your experience matters. If you have any concerns, please notify us within 24 hours of your service. We will make every reasonable effort to ensure your satisfaction.

11. Policy Updates

Catalyst Auto Detailing reserves the right to refine or update these Terms & Conditions at any time. The most current version will always be available on our website.

12. Call & Text Communications

By providing your phone number, you consent to receive calls and text messages from Catalyst Auto Detailing regarding appointments, service updates, and occasional promotions. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying “STOP.”

13. Contact

Catalyst Auto Detailing
Email: erik@catalystdetailing.com
Phone: 763-200-7812